Country: Democratic Republic of The Congo

Community feedback and complaints mechanisms: early lessons from Tearfund’s experience

Tearfund’s approach to feedback and complaints handling is part of a broader organisational commitment to accountability, which promotes information sharing, transparency, participation and learning with project participants. Feedback and complaints mechanisms are based on community preferences and cultural norms to ensure that they are accessible, safe and easy to use. All feedback is recorded, responses… Read more »

Angola (March 1999)

The peace process agreed by the Angolan government and UNITA with the signing of the Lusaka Protocols in 1994, and which had appeared increasingly fragile over the last two years, finally broke down in December 1998. It had been clear that far from demobilising, as required by the protocols, UNITA had been using the time… Read more »

Democratic Republic of Congo (May 1998)

One year after the Alliance of Forces for the Democratic Liberation of the Congo overthrew the regime of Mobutu Sese Seko, there is little sign that foreign donors or the private sector are about to make the investments necessary to help the government restore the national economy. Roads, rail, river transport, telecommunications, water and power… Read more »

Challenges to humanitarian agencies in the field: considering the options

A recent international meeting hosted by Action Against Hunger in Paris looked at some of the challenges facing humanitarian agencies working in conflict, in particular the strategic use of famine as a weapon of war. At this high-level meeting, a number of Action Against Hunger’s field and HQ managers put forward their views alongside representatives… Read more »

Hope Suspended: Morality, Politics and War in Central Africa

James Fennell, formerly Head of the Emergencies Department at CARE, is the Director of Mercurial, a consultancy specialising in complex political emergencies “…if we publicly say that we were wrong and that moral values exist, and henceforth we shall do what we must to establish and illustrate them, don’t you think that would be the… Read more »

In Brief…. (May 1997)

… The rebel Alliance forces of Laurent Kabila, supported by Uganda, Rwanda, Burundi and Angola, entered Kinshasa, the capital of Zaire, forcing President Mobutu to flee the country. Kabila subsequently formed a government excluding opposition leader Tshichekedi and proclaimed himself President. International aid officials have publicly criticised the Alliance for human rights abuses towards Rwandan… Read more »

Security Council invites unprecedented briefing by NGOs and the Red Cross on the Great Lakes Crisis

In an unprecedented meeting of NGOs and the Red Cross Movement with the UN Security Council on February 12th, CARE International, OXFAM International, Médécins Sans Frontières and the ICRC gave first hand accounts of the deteriorating situation in Rwanda, Burundi and Zaire. Initiated by Chilean Ambassador Somavia in light of the worsening situation in the… Read more »

Burundi/Tanzania/Zaire/Rwanda (February 1997)

Prior to the events of late 1996 the Rwandan refugee situation had altered little; nearly 1.8 million Rwandan refugees still resided in neighbouring countries and the prospects for their voluntary return seemed slight. Several attempts had been made by the Zairean authorities to ‘encourage’ repatriation by preventing movement and trade into and out of camps… Read more »

‘Service Packages’: The Role of Military Contingents in Emergencies

On 14 July 1994, approximately 850,000 Rwandans poured into the Zairean town of Goma. UNHCR, charged with coordinating assistance to these refugees, found itself overwhelmed by the enormity of the task. Camps had to be set-up, water generation, storage and distribution systems installed, access roads constructed, latrines dug and hospitals built, in an area where much… Read more »